Displacement and refugee support
Supporting safety, connection and dignity after displacement
TUSIC seeks to help displaced Sudanese people access reliable information, identify appropriate services, reconnect with community and participate with dignity wherever they are seeking safety.
The experience of displacement
Leaving home can disrupt every part of a person’s life
Displacement can separate families, interrupt education and livelihoods, weaken community networks and leave people navigating unfamiliar institutions under significant stress.
People displaced within Sudan may face different conditions from refugees, asylum seekers or other Sudanese communities living across borders. Legal status, available services and eligibility requirements also differ by jurisdiction.
Support must therefore be based on the person’s location, circumstances and priorities rather than assumptions about what all displaced people need.
Support priorities
Helping people navigate displacement with greater confidence
Available support will depend on verified needs, location, eligibility, organizational capacity, available resources and relationships with appropriate service providers.
Reliable information
Helping people find clear, relevant and appropriately verified information about available services and support.
- Location-relevant service information
- Accessible community communication
- Updates from appropriate sources
Arrival and orientation
Supporting access to practical information that may help newly arrived people understand unfamiliar services, communities and systems.
- Orientation information
- Service-navigation guidance
- Community resource directories
Community connection
Helping displaced people establish social and community connections that may reduce isolation and strengthen belonging.
- Sudanese community connection
- Inclusive community activities
- Peer and social-support networks
Responsible referrals
Connecting people with suitable organizations when their needs require specialized, regulated or location-specific services.
- Health and wellbeing referrals
- Settlement and social services
- Qualified legal-service referrals
Skills and participation
Supporting appropriate opportunities for displaced people to develop skills, share knowledge and participate in community life.
- Learning and skills information
- Volunteer and community participation
- Recognition of existing capabilities
Community advocacy
Helping communicate appropriate community concerns relating to access, inclusion, dignity and protection.
- Community-priority identification
- Responsible public awareness
- Engagement with relevant institutions
Finding appropriate support
A clear path from enquiry to responsible referral
TUSIC should avoid collecting unnecessary personal information and must not promise support before eligibility, capacity and the appropriate provider have been confirmed.
Understand
Clarify the person’s general need, location, preferred communication and immediate safety concerns.
Check urgency
Identify whether the situation requires emergency or specialized professional assistance.
Identify options
Review suitable and reasonably current services available in the relevant location.
Refer responsibly
Explain the available option without guaranteeing eligibility, acceptance or a particular outcome.
Learn
Use appropriate feedback to improve future information and referral decisions.
Protection and safeguarding
Displaced people may face heightened risks and barriers
Displacement can increase exposure to exploitation, abuse, fraud, discrimination, unsafe housing, family separation and other protection concerns. Support activities must recognize these risks without treating people as powerless.
View policies and resourcesPrivacy and confidentiality
Collect only necessary information and limit access to authorized people with a legitimate purpose.
Fraud awareness
Communicate clearly that legitimate TUSIC information does not guarantee immigration approval or paid access to government benefits.
Safe referrals
Check available provider information and avoid sending people to unverified intermediaries.
Individual agency
People should understand available options and remain free to decide whether to pursue a referral.
Different displacement contexts
Legal status and available support are not the same everywhere
Public information should use these terms carefully and should not assume that one support pathway applies to everyone.
Internally displaced people
People forced to leave their homes who remain within Sudan. Their needs and available support depend on location, access and changing conditions.
Refugees
People recognized under the relevant legal or administrative system as requiring international protection outside their country of origin.
Asylum seekers
People seeking protection whose claims may not yet have been finally determined by the responsible authority.
Other displaced Sudanese people
People living away from home under different temporary, humanitarian, family, work, study or immigration arrangements.
Important immigration and legal information
TUSIC does not determine status or provide legal representation
TUSIC cannot grant refugee status, approve immigration applications, issue visas, guarantee resettlement or represent an individual in legal proceedings unless an authorized qualified professional is expressly engaged to do so. Information on this website is general and must not be treated as legal or immigration advice.
Belonging and participation
Displaced people are community members and leaders
People affected by displacement bring skills, knowledge, culture, relationships and experience. Programs should recognize these capabilities rather than defining people only through need or vulnerability.
Support respectful orientation and community connection.
Allow people to define their priorities and experiences.
Create meaningful roles in community activities and decisions.
Value existing skills, experience, identity and leadership.
Current support information
Publish services only after availability has been verified
Service directories can become outdated quickly. Before publishing a program, referral partner or contact point, TUSIC should verify the provider, service area, eligibility, contact details and referral requirements.
Verified support listings will be published here
TUSIC should only list services that have undergone a reasonable verification process and include a visible last-reviewed date.
View current resourcesStand with displaced communities
Help strengthen dignity, connection and responsible support
Support TUSIC’s efforts to improve access to reliable information, appropriate referrals and inclusive community participation.